Frequently Asked Questions

Here you will find some of the most commonly asked questions about the Online Health Portfolio service. If your question is not answered below please let us know.

Who runs this service?

This service is powered and operated by Elevate Technologies PTY LTD. Elevate Technologies is a company based in Melbourne, Australia.

How do I update my information?

You can upload information from your mobile phone or PC using the iHealth application. Alternatively, you can use your web browser to logon this site and upload your information. Not all your information can be updated using the iHealth applications.

How do I share my information with doctors or family members?

Simply go to Personal Settings -> My carers then click on the type of carer you want to add. Follow the instructions. Your carer will receive an email to approve your request. If they do, they will be able to see your details when they login. Please make sure that you NEVER give your password to anyone.

Can I email my details to my doctor?

Yes. You can email your measurements and charts of those measurements to your doctors. You will see an "email" button under your list of measurements. Click the email button, add the email address you want to send it to and it's done.

Can I delete any information in my account?

Yes. You can delete anything in the account.

Who can view my data?

Only people that you authorise to have access to your account can view your data. Your data is completely yours and you decide who sees it. You can also allow people to edit data in your account if you wish.

Can I upload files to my account?

This feature will be available soon.

How is my privacy assured?

We will always do our best to ensure that your data is only viewed by you and people that you authorise. We have already taken the following steps to ensure privacy and we are always reviewing our security procedures to maintain your privacy.

  • Your data is securely stored in an undisclosed location.
  • Uploading data to our servers is encrypted
  • We will never send you an email with a link to our website. This is to avoid being confused with Internet Phishing. If you receive an email with a hyper link to our site please let us know.
  • We will never send you an email with a link to download an application. We will only inform you of a new application and let you know where you can find it.
  • If your privacy is breached for any reason we will inform you.
  • We follow the National Privacy Principles related to handling health information as outlined in our privacy statement.